A platform support team moving faster than the speed of wireless retail
Qpay’s nationwide support network combines real human assistance, deep industry expertise, and always-on responsiveness. Dealers and carriers rely on us to keep lines shorter and operations running smoothly, no matter how busy the day gets.
Local expertise, world-class support
Qpay brings unmatched, on-the-ground presence with the largest field sales and service team in U.S. wireless retail. Dealers receive in-person help from experts who understand real store environments and solve operational issues quickly.
Support that’s personal, responsive, and always within reach
Dealers get direct access to real people, whether through scheduled visits, live calls, or fast remote help, ensuring they always have someone who knows their business and responds when it matters.
Hands-on assistance whenever and however you need it
Expert guidance informed by real market conditions
Qpay’s field and support teams bring dealers practical insights from across the wireless ecosystem, sharing trends, operational best practices, and carrier expectations that help stores make smarter decisions every day.
How long has Qpay been operating?
While Qpay was originally founded and been operating since 2004, it officially joined the realtime family in August 2022.
What are the main benefits for my store/s if I become an authorized Qpay dealer?
With Qpay, our dealers get great opportunities to drive revenues via our premium activation and payment programs, but the real magic comes from the white glove service received via our Field Sales staff along with our Customer and Technical Support teams.
How do I sign up to be an authorized Qpay agent/dealer?
Signing up with Qpay is as simple as sending us an email at [email protected] or clicking HERE to request a demo
What kind of dealer services/technical support do you offer?
We have a nationwide field sales team that covers 100% of our distribution – when signing up with us, you’ll see our team in your stores as well as hear from us over the phone. And if you ever need to reach us, our field team is always available direct to you. Our Customer/Tech Support is also available 7 days a week.
Do you have a Field Sales team in the market for in-person support, training, and general sales assistance?
Yes, we certainly do. And they are considered the best in the business mostly due to being on your doorstep whenever you need them.
Do your field services team offer the latest market and competitive insights?
All day, every day. Our field staff are prepared to help your store achieve the highest success possible; think of us as an extension of your store, offering objective and realtime in-field feedback to help you excel.
Do you offer a way for dealers to source inventory, such as devices, handsets, and SIM cards?
Absolutely! We’ve got a MarketPlace application embedded in our portal that allows you to directly purchase SIMs, devices, accessories, and more. And a support team ready to guide you through it if required.
Can I set up time for someone to visit my store and conduct a system/product demo?
Yes, you can, just say the word. In fact, our team prefers to meet you on site and connect in person. Fill out our Contact Form HERE and we’ll reach right out.
Is there a number I can contact if we need urgent support?
Yes, our Customer and Tech Support is available Mon-Fri 8am-11pm ET as well as Sat-Sun 9am-6pm ET.
What does “Premium Ecosystem” mean and how can it benefit my dealer stores in prepaid?
What it means is we know how hard it is to win in the competitive retail telecommunications environment. So, we strive to bring you premium products and services to ensure you can best meet your customers’ needs AND make premium commissions while doing so.
Can Qpay handle all my in-store payments?
Qpay can handle all cash or card payments for any of the thousands of products in our system. Simple, fast transactions when you’re short on time.
What level of compliance can I expect when I partner with Qpay?
With Qpay, you’re working with a fully licensed Money Service Business (MTL) and, by doing so, not only can you rest easy trusting compliance is in hand, but you can also access other high-value regulated products that only work with licensed operators like us.